Matter Docs
Support
Three ways to reach a human. The right one depends on whether your entity is on fire, your code is on fire, or you're just curious.
Last updated
Active filings
Your entity is mid-cascade and a step is stuck. We watch this queue 24/7 and respond in < 30 minutes.
Engineering
SDK bugs, OpenAPI mismatches, MCP server quirks — anything code-shaped. PRs welcome.
github.com/matterhq
Community
The #matter-builders Slack — 1,800 founders, ops folks, and agent
authors. Quietest channel on the internet.
Join the Slack
Status & uptime
Live status at status.mattermode.com. We publish four objectives:
| Objective | Target | Notes |
|---|---|---|
| API availability | 99.95% rolling 30d | Read endpoints. Includes the MCP server. |
| Filing cascade success | 99.7% per attempt | Excludes SOS-side outages, which we mirror upstream. |
| Webhook delivery | 99.99% to 2xx | At-least-once with backoff to 72h. Never silently dropped. |
| Authorization round-trip | < 60s P95 | Tier-3 sign-and-resume latency. |
Enterprise SLA
Pro and Enterprise plans add a contractual SLA, a named technical contact, and an off-hours escalation pager. Talk to sales to enable.
Security & legal
Vulnerability reports —
security@mattermode.com· PGP key on the website. We follow CVD and publish advisories.Subpoenas & legal process —
legal@mattermode.com. Founders are notified unless we're prohibited.Data export — every entity is exportable as a signed PDF + JSON bundle from the dashboard. Free, anytime.